Privacy policy

Who we are

This website is run by Glory House Care Services Ltd, a home care provider regulated by the Care Quality Commission. We are registered in England, company number 12762048.

We are the "controller" of the personal information described in this policy, which means we decide how and why it is used.

This policy covers information we collect through this website, by phone and by email. If you receive care from us or work for us, we will give you a separate privacy notice that explains how we handle your care or employment records.

The information we collect

When you contact us

If you fill in our contact form, call or email us, we collect the details you give us. This usually includes:

• your name, email address and phone number
• who needs care (for example, yourself or a relative) and what kind of help you are asking about
• anything you choose to tell us in your message, which may include information about someone's health or care needs
• your confirmation that you are happy for us to contact you

When you ask about working for us

If you call or email us about a job, we collect the details you give us, such as your contact details, your CV, your work history and whether you hold a full UK driving licence.

When you use this website

Like most websites, ours records some technical information when you visit, such as your IP address, browser type and the pages you view. Our anti-spam check on the contact form, Google reCAPTCHA, also uses information about your device and how you use the page. Our cookie policy explains the small number of cookies we use.

How we use your information

We use your information to:

• reply to your enquiry and answer your questions
• arrange a free care assessment if you ask for one
• send you an email confirming we have received your message
• consider you for work with us, if you have asked about a job
• keep our website and contact form secure and free from spam
• meet our legal and regulatory duties, for example to the Care Quality Commission

We will never sell your information or use it for marketing without your permission.

Our legal reasons for using it

Data protection law says we must have a valid reason, called a "lawful basis", for using your information. We rely on:

• Legitimate interests: to reply to your enquiry, send a confirmation email and keep our website secure. We only do this in ways you would reasonably expect.
• Taking steps before a contract: when you ask us to arrange care or an assessment, or apply to work for us.
• Legal obligation: where the law requires us to keep or share information.
• Consent: where we have asked for your permission. You can withdraw it at any time.

Information about someone's health is "special category" data, and the law gives it extra protection. If you tell us about health or care needs, we use that information only to provide or arrange health and social care, as allowed by Article 9(2)(h) of the UK GDPR and the Data Protection Act 2018.

Who we share it with

We only share your information when we need to, and only with:

• Service providers who help us run our business, such as our website host and email provider. They can only use your information to provide their service to us.
• Cloudflare, which protects our website from harmful traffic and helps it load quickly.
• Google reCAPTCHA, which checks that people using our contact form are real people and not spam bots. Google's privacy policy and terms of service apply.
• Google, which provides the fonts used on this website. When a page loads, your browser connects to Google, which receives your IP address.
• Health and social care professionals, such as your GP, district nurse or local council, but only where this is needed to arrange or provide your care, and with your agreement wherever possible.
• Regulators, the police or other authorities, where the law requires it or to protect someone from harm.

Information sent outside the UK

Some of our service providers, such as Cloudflare and Google, may process information outside the UK. Where this happens, we make sure it is protected, for example by sending it only to countries the UK government has approved, or by using contracts approved by the ICO.

How long we keep it

We keep your information only for as long as we need it:

• Enquiries that don't lead to care: up to 12 months after our last contact with you.
• Job enquiries and CVs: up to 6 months, unless you join our team.
• If you go on to receive care or work for us: your records are kept for the periods set out in your separate privacy notice.

Messages sent through our contact form are emailed straight to us. The form does not keep a separate copy on the website.

Keeping your information safe

We use appropriate technical and organisational measures to protect your information, including secure (HTTPS) connections on this website, password-protected systems and access only for staff who need it.

Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to limit how we use your information
• object to us using your information
• ask us to transfer your information to another organisation
• withdraw your consent at any time, where we rely on it

To use any of these rights, contact us using the details above. It's free, and we will reply within one month.

Making a complaint

If you're unhappy with how we have handled your information, please tell us first so we can put it right. You can complain by email, phone or post using the details in the Who we are section. We will acknowledge your complaint within 30 days and let you know the outcome.

Images on this website

Some photos on this website were created with AI to illustrate our services. They show the kind of care we provide, but the people shown are not our staff or the people we support.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.